Privacy Policy

1. Introduction

TrustOTP ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SMS verification and phone number rental services.

By using TrustOTP, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect

Personal Information

We collect information you provide directly to us, including:

• Email address
• Account username
• Payment information (processed securely through Stripe)
• IP address and device information
• Usage data and preferences

SMS and Communication Data

• SMS content received on rented numbers
• Phone numbers (both rented and sender numbers)
• Timestamps of messages
• Service provider metadata

Automatically Collected Information

• Browser type and version
• Operating system
• Access times and dates
• Pages viewed and features used
• Referring website addresses
• Device identifiers

3. How We Use Your Information

We use the collected information for:

• Providing and maintaining our services
• Processing transactions and sending transaction notifications
• Managing your account and providing customer support
• Sending administrative information and service updates
• Improving and optimizing our services
• Detecting and preventing fraud and abuse
• Complying with legal obligations
• Enforcing our terms and conditions

4. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:

• Account Information: Retained while your account is active and for 12 months after closure
• SMS Messages: Retained for 72 hours after receipt (configurable based on service settings)
• Transaction Records: Retained for 7 years for legal and accounting purposes
• Support Communications: Retained for 2 years for quality and training purposes
• Security Logs: Retained for 90 days for security analysis

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information in the following situations:

Service Providers

• Payment Processors: Stripe for payment processing
• SMS Providers: SMS AI for phone number provisioning
• Infrastructure: Cloud hosting and database providers
• Analytics: Service performance and usage analytics

Legal Requirements

We may disclose information if required by law or in response to:

• Court orders or subpoenas
• Government or regulatory requests
• Law enforcement investigations
• Protection of our legal rights
• Emergency situations involving potential harm

6. Data Security

We implement appropriate technical and organizational measures to protect your information:

• SSL/TLS encryption for data transmission
• Encrypted database storage
• Regular security audits and updates
• Access controls and authentication
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights and Choices

Account Information

You have the right to:

• Access your account information
• Update or correct your information
• Delete your account (subject to legal retention requirements)
• Export your data in a portable format
• Opt-out of marketing communications

Important Limitations

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your session and authentication
• Remember your preferences
• Analyze usage patterns
• Improve service performance
• Detect and prevent fraud

You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of our service.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to the transfer of your information to these countries.

We take appropriate safeguards to ensure that your information receives an adequate level of protection, including through the use of standard contractual clauses and other appropriate mechanisms.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information.

11. Third-Party Services

Our service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information to them.

12. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, and disclose
• The right to delete your personal information (subject to exceptions)
• The right to opt-out of the sale of personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

13. GDPR Rights (European Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure ("right to be forgotten")
• The right to restrict processing
• The right to data portability
• The right to object to processing
• The right to withdraw consent
• The right to lodge a complaint with a supervisory authority

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For material changes, we may provide additional notice via email or through the service.

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

15. Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

For GDPR-related inquiries, EU residents may also contact us via Telegram: t.me/jhtrustotp